Privacy Policy

Turnandriverbespoke LLP

Last Updated: 1st November, 2025

Welcome to Turn & River Bespoke (“Company”, “we”, “our”, “us”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy describes how we collect, use, store, and safeguard your data when you visit https://turnandriverbespoke.com, interact with our ads, or communicate with us through Meta Ads, TeleCRM, WhatsApp, email, or other channels.

1. Information We Collect

A. Information You Provide Directly

Name
Email address
Phone number
Billing and shipping address
Measurement details (if provided for bespoke suits)
Any information you submit through website forms, WhatsApp, Meta Lead Forms, or TeleCRM calls.

B. Information Collected Automatically

IP address
Browser type
Device information
Cookies and tracking technology
Pages visited, time spent, click behavior

C. Information from Third Parties

If you interact with our Facebook/Instagram Ads, Meta Lead Forms, or TeleCRM, we may receive:

Lead form responses
Campaign source details
Communication logs via TeleCRM

We do not collect or store payment card information. All payments are handled securely by third-party gateways

2. How We Use Your Information

We may use your data to:

Process and deliver your orders
Contact you regarding fittings, measurements, or order updates
Respond to your enquiries
Provide customer support
Improve website experience and product quality
Send promotional offers (you may opt out anytime)
Create lookalike or retargeting audiences on Meta Ads
Manage and track leads via TeleCRM
Comply with legal requirements

3. TeleCRM Usage Disclosure

By submitting your phone number or email, you consent to being contacted through:

TeleCRM calls
TeleCRM messages
WhatsApp updates
SMS notifications

All communication logs may be stored in TeleCRM for follow-ups and service quality monitoring.

4. Meta Ads and Tracking (Facebook Pixel)

We use:

Meta Pixel
Conversion API
Retargeting tools

This helps us show relevant ads and measure performance.
Meta may use your data according to their privacy policies.

You can opt out anytime using your Facebook Ad Preferences.

5. Sharing Your Information

We do not sell your personal data.
We only share information with:

TeleCRM (lead management)
Meta (advertising tools)
Payment processors
Logistics partners (for delivery)
Website hosting providers

All partners maintain strict confidentiality.

6. Data Security

We use:

Encryption
Secure hosting
Restricted access
Regular audits

However, no online system is 100% secure. You share information at your own risk.

7. Your Rights

You may:

Request access to your data
Ask us to correct your information
Request deletion
Opt-out of promotional messages

8. Cookies and Tracking

We use cookies for:

Analytics
Advertising (Meta/Google)
Website functionality

You may disable cookies in your browser settings.

9. Children's Privacy

We do not knowingly collect data from anyone under 18.

10. Contact Us

For privacy concerns, email:
📧 turnandriverbespoke@gmail.com
📞 9892659707